Skip to main content

​
What is a Twilio Business Profile?

A Twilio Business Profile is an identity verification process for your Twilio account. It confirms your business identity with Twilio, allowing them to verify that you are a legitimate organization using their communication services.

​
Why Does It Matter?

Having an approved Business Profile unlocks important capabilities for your phone numbers:
  • Call Transfer — You must setup your business profile for Call Transfer
  • SMS — You must setup your business profile for SMS
  • Higher concurrent calls — Verified accounts can handle more simultaneous calls
  • Configurable CPS (Calls Per Second) — Increase your outbound calling throughput
See the Concurrent Calls Limit section in the Phone Number Guide for details on how your profile status affects call limits.

​
Profile Statuses

​
How to Create a Business Profile

  1. Log in to the Twilio Console
  2. Navigate to Account > Business Profiles
  3. Click Create a Business Profile and follow the prompts to submit your business information
  4. Once submitted, Twilio will review your profile — this typically takes a few business days
After your profile is approved, the benefits will automatically apply to the phone numbers on your account.