> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callcow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio Business Profile

## What is a Twilio Business Profile?

A Twilio Business Profile is an identity verification process for your Twilio account. It confirms your business identity with Twilio, allowing them to verify that you are a legitimate organization using their communication services.

## Why Does It Matter?

Having an approved Business Profile unlocks important capabilities for your phone numbers:

* **Call Transfer** — You **must** setup your business profile for Call Transfer
* **SMS** — You **must** setup your business profile for SMS
* **Higher concurrent calls** — Verified accounts can handle more simultaneous calls
* **Configurable CPS (Calls Per Second)** — Increase your outbound calling throughput

See the [Concurrent Calls Limit](/phone-number-guide#concurrent-calls-limit) section in the Phone Number Guide for details on how your profile status affects call limits.

## Profile Statuses

| Status                | Meaning                                                                        |
| --------------------- | ------------------------------------------------------------------------------ |
| **Profile Approved**  | Your profile is verified and full capabilities are unlocked.                   |
| **Profile In Review** | Twilio is actively reviewing your submission.                                  |
| **Profile Pending**   | Your profile has been submitted and is waiting to enter review.                |
| **Profile Draft**     | You have started creating a profile but have not yet submitted it.             |
| **Profile Rejected**  | Your profile was rejected by Twilio and needs corrections before resubmitting. |
| **Profile Error**     | Something went wrong. Please contact support.                                  |
| **No Profile**        | You have not yet created a Business Profile.                                   |

## How to Create a Business Profile

1. Log in to the [Twilio Console](https://www.twilio.com/console)
2. Navigate to **Account** > **Business Profiles**
3. Click **Create a Business Profile** and follow the prompts to submit your business information
4. Once submitted, Twilio will review your profile — this typically takes a few business days

After your profile is approved, the benefits will automatically apply to the phone numbers on your account.