> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callcow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Make.com

> Connect CallCow to Make.com for bidirectional workflow automation

## Overview

Integrate CallCow with [Make.com](https://www.make.com) to:

* **Make.com → CallCow**: Trigger AI phone calls from Make.com scenarios (e.g., when a form is submitted, a CRM record is created, etc.)
* **CallCow → Make.com**: Send post-call data (summary, form fills, recording) to Make.com for further processing

## Prerequisites

1. A CallCow account with at least one workflow
2. A Make.com account
3. A CallCow API key (generate from **Settings → API Keys**)

## Make.com → CallCow: Trigger Calls

Use Make.com's HTTP module to call the CallCow API and trigger AI phone calls.

### Step 1: Generate an API Key

1. Go to [Settings → API Keys](https://www.callcow.ai/settings?tab=api-keys) in your CallCow dashboard
2. Click **Create API Key** and give it a name (e.g., "Make.com")
3. Copy the key immediately — you won't be able to see it again

### Step 2: Get Your Workflow ID

You can find your workflow ID in one of two ways:

* From your CallCow dashboard URL when editing a workflow
* Via the [List Workflows API endpoint](/api-reference/endpoint/workflows)

### Step 3: Set Up the HTTP Module in Make.com

1. In your Make.com scenario, add an **HTTP → Make a request** module
2. Configure it as follows:

| Setting       | Value                               |
| ------------- | ----------------------------------- |
| **URL**       | `https://www.callcow.ai/api/call`   |
| **Method**    | `POST`                              |
| **Headers**   | `Authorization: Bearer ck_live_...` |
| **Body type** | JSON                                |

3. Set the JSON body:

```json theme={null}
{
  "workflow_id": "your-workflow-id",
  "recipient_phone": "+14155552671",
  "recipient_name": "John Doe",
  "recipient_email": "john@example.com",
  "recipient_context": "Additional context for the AI",
  "idempotency_key": "unique-key-for-this-call"
}
```

<Tip>
  Use the `idempotency_key` field to prevent duplicate calls if Make.com retries the request. Use a unique identifier from your trigger (e.g., form submission ID, CRM record ID).
</Tip>

### Step 4: Test

Run your scenario and verify the call is triggered. You should receive a response:

```json theme={null}
{
  "success": true,
  "message": "Thanks! Our AI agent will call you shortly."
}
```

## CallCow → Make.com: Receive Post-Call Data

Use CallCow's built-in webhook integration to send post-call data to Make.com.

### Step 1: Create a Make.com Webhook

1. In your Make.com scenario, add a **Webhooks → Custom webhook** trigger
2. Copy the webhook URL (it will look like `https://hook.make.com/...`)

### Step 2: Configure the Webhook in CallCow

1. Go to your CallCow dashboard and navigate to **Integrations**
2. Create a new **Webhook** integration
3. Paste the Make.com webhook URL
4. Attach the webhook integration to your workflow

### Step 3: Test

Trigger a call (via the dashboard, API, or phone). When the call completes, CallCow will send a POST request to your Make.com webhook with the call data:

```json theme={null}
{
  "call_id": "e0f4c895-e3ea-416a-a98a-578e82868473",
  "workflow_id": "008bda4d-b467-4f55-a8ed-803b3d1d69d5",
  "workflow_name": "Customer Support",
  "phone_number_from": "+14155552671",
  "phone_number_to": "+14155559999",
  "call_status": "success",
  "call_summary": "Customer asked about pricing and was provided plan details.",
  "messages": [...],
  "form_fills": [...],
  "created_at": "2026-03-17T14:48:36.371886"
}
```

See the [Webhooks documentation](/webhooks/webhook) for the full payload reference.

## Example Scenarios

Here are some common Make.com + CallCow scenarios:

| Trigger                     | Action                                             |
| --------------------------- | -------------------------------------------------- |
| New HubSpot contact         | Trigger a welcome call via CallCow                 |
| Google Form submission      | Trigger a follow-up call with form data as context |
| CallCow call completed      | Create a HubSpot note with call summary            |
| CallCow call completed      | Send a Slack notification with call results        |
| CallCow form fill completed | Add row to Google Sheets                           |
| New Calendly booking        | Trigger a confirmation call via CallCow            |

## Rate Limits

The CallCow API is rate-limited to **60 requests per minute** per organization. If you hit the limit, Make.com will receive a `429` response with a `Retry-After` header. Configure Make.com's error handling to retry after the specified delay.

## Troubleshooting

| Issue                    | Solution                                                          |
| ------------------------ | ----------------------------------------------------------------- |
| `401 Unauthorized`       | Check that your API key is correct and hasn't been revoked        |
| `403 Forbidden`          | The workflow belongs to a different organization than the API key |
| `404 Workflow not found` | Verify the workflow ID exists and hasn't been deleted             |
| `429 Too Many Requests`  | You've hit the rate limit — add a delay between requests          |
| Webhook not firing       | Ensure the webhook integration is attached to your workflow       |